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Privacy Policy

Your privacy matters to us - here's how we protect it

Last updated: March 15, 2025

Introduction

Welcome to Surinsnorkeling's privacy policy. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This policy explains our practices regarding your personal information when you visit our website, use our services, or interact with our real estate investing platform.

By using our services, you agree to the collection and use of information in accordance with this policy. We've structured this document to be as clear and comprehensive as possible, but if you have any questions, please don't hesitate to contact us.

Information We Collect

We collect several types of information from and about users of our website and services. Understanding what we collect helps you make informed decisions about sharing your information with us.

Personal Information

Name, email address, phone number, postal address, and other contact details you provide when registering for our services or contacting us.

Financial Information

Investment preferences, financial goals, property interests, and related information you share to help us provide relevant investment opportunities.

Technical Information

IP address, browser type, device information, pages visited, time spent on our site, and other technical data collected automatically.

Usage Information

How you interact with our website, which features you use, your preferences, and other behavioral data that helps us improve our services.

Important: We never collect sensitive personal information like bank account details, social security numbers, or payment card information directly on our website. All financial transactions are processed through secure third-party payment processors.

How We Use Your Information

Your information helps us provide better services and create a more personalized experience. Here's how we use the information we collect:

  • To provide and maintain our real estate investing services and educational programs
  • To send you information about investment opportunities that match your interests and goals
  • To communicate with you about your account, including important updates and notifications
  • To personalize your experience and improve our website's functionality
  • To analyze usage patterns and improve our services based on user behavior
  • To comply with legal obligations and protect our legitimate business interests
  • To send marketing communications about our services (with your consent)
  • To provide customer support and respond to your inquiries

We base our data processing on several legal grounds, including your consent, our legitimate business interests, and our contractual obligations to provide services you've requested.

Information Sharing and Disclosure

We respect your privacy and don't sell your personal information to third parties. However, we may share your information in specific circumstances:

  • With trusted service providers who help us operate our business and provide services to you
  • With real estate partners and investment firms when you express interest in specific opportunities
  • When required by law, legal process, or to protect our rights and safety
  • In connection with a business transaction, such as a merger or acquisition
  • With your explicit consent for specific purposes

All third parties we work with are required to maintain the confidentiality of your information and use it only for the purposes we've specified. We carefully vet our partners and require them to implement appropriate security measures.

Your Privacy Rights

You have several rights regarding your personal information. We're committed to helping you exercise these rights and maintaining control over your data.

Access Right

You can request a copy of all personal information we hold about you. We'll provide this information within 30 days of your request.

Correction Right

You can ask us to correct any inaccurate or incomplete personal information we have about you.

Deletion Right

You can request that we delete your personal information, subject to certain legal and business requirements.

Portability Right

You can request that we transfer your personal information to another service provider in a structured, commonly used format.

Objection Right

You can object to our processing of your personal information for certain purposes, including direct marketing.

Restriction Right

You can request that we limit how we use your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and may need to verify your identity to protect your privacy.

Data Security

We take the security of your personal information seriously and implement multiple layers of protection to safeguard your data.

Our Security Measures

  • SSL encryption for all data transmission between your browser and our servers
  • Regular security audits and vulnerability assessments
  • Restricted access to personal information on a need-to-know basis
  • Secure data storage with regular backups and disaster recovery procedures
  • Employee training on data protection and privacy best practices
  • Regular updates to our security systems and protocols

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We continuously monitor and update our security practices to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Retention Periods

  • Account Information: Retained for as long as your account is active, plus 7 years after account closure for legal and regulatory compliance
  • Marketing Communications: Retained until you unsubscribe or request deletion
  • Website Usage Data: Typically retained for 24 months for analytics and improvement purposes
  • Customer Support Records: Retained for 5 years to maintain service quality and resolve potential issues
  • Legal Documentation: Retained for periods required by applicable law, typically 7-10 years

When we no longer need your personal information, we securely delete or anonymize it according to our data retention schedule and applicable legal requirements.

International Data Transfers

Our primary servers are located in the United Kingdom, but we may transfer your personal information to other countries for processing and storage. When we do this, we ensure appropriate safeguards are in place to protect your information.

  • We only transfer data to countries with adequate data protection laws
  • We use standard contractual clauses approved by relevant data protection authorities
  • We require all recipients to implement appropriate security measures
  • We regularly review and monitor international data transfers

If you're located in the European Union, we ensure that any transfers of your personal information comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and provide personalized services. These technologies help us understand how you use our site and improve our services.

  • Essential Cookies: Necessary for website functionality and security
  • Analytics Cookies: Help us understand website usage and improve user experience
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
  • Preference Cookies: Remember your settings and preferences for future visits

You can control cookie settings through your browser preferences, but please note that disabling certain cookies may limit website functionality. We respect your choices and provide clear information about our cookie usage.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we've collected personal information from a child under 18 without parental consent, we'll take steps to remove that information from our servers promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We'll notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

For significant changes that affect how we use your personal information, we'll provide additional notice through email or prominent website notifications. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have questions about this privacy policy or our data practices, please contact us:

Email: info@surinsnorkeling.com

Phone: +44 117 377 2000

Address: 110 Great Marlings, Luton LU2 8DL, United Kingdom

We typically respond to privacy inquiries within 48 hours.